FAQ
Below are some common concerns of our clients before purchasing.
If you have any other questions, please feel free to contact us at support@serathinan.com.
Orders
Shipping & Returns
Products
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Below are some common concerns of our clients before purchasing.
If you have any other questions, please feel free to contact us at support@serathinan.com.
Orders are usually processed within 1–2 business days. Once shipped, you will receive a confirmation email with tracking information.
After your order has been shipped, we will send you a tracking number by email. You can use it to follow your package’s delivery progress.
Delivery times vary by destination. Orders typically arrive within 3–8 business days after shipment.
If you need to make changes, please contact us as soon as possible. We will do our best to assist you before your order is processed.
Yes. We offer free shipping on orders over $99. Shipping fees will be calculated automatically at checkout for orders below this amount.
Yes. We offer a 30-day easy return policy. Items must be unworn, unused, and in their original condition with all tags attached.
Please contact our customer care team with your order details. We will provide guidance through the return process and help make it as smooth as possible.
For items that are unworn, unused, and returned in their original condition with all tags attached, we will issue a full refund.
Once your return request is approved and the returned item arrives at our warehouse, your refund will be processed within 7 business days and credited back to your original payment method.
Delivery times may vary due to customs, weather, or carrier delays. If your order has not arrived within the expected timeframe, please contact us and we will assist you.
We focus on natural and thoughtfully selected fibers, including linen, silk, wool, cashmere, cotton, and other premium blends. Each product page includes detailed material information to help you make an informed choice.
Please refer to the size guide available on each product page. We recommend checking the garment measurements and comparing them with your preferred fit before ordering.
We make every effort to present our products accurately. However, slight variations may occur due to lighting, screen settings, and the natural characteristics of certain fabrics.
Care instructions vary depending on the material. Please refer to the care label and product page instructions. Delicate fibers such as cashmere, silk, and linen may require gentle handling to preserve their texture and shape
Our collections are designed around refined everyday dressing, combining thoughtful details with comfortable silhouettes for different moments and seasons.