Shipping Policy
serathinan.com offers fast worldwide free shipping! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Shipping dates are Monday to Friday, excluding weekends, as our warehouse is closed on these days. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 8 to 10 business days. Please consider any holidays that might impact delivery times.
All orders are shipped from:
Room 408, Building 4, Yuehai Industrial Village, No. 5, Yuehai Road, Dengliang Community, Nanshan Street, Nanshan District, Shenzhen，China.
Available Shipping Areas
We ship to a wide range of destinations, including but not limited to:
Argentina, United Arab Emirates, Oman, Egypt, Ethiopia, Ireland, Angola, Austria, Australia, Pakistan, Paraguay, Bahrain, Panama, Brazil, Belarus, Belgium, Puerto Rico, Poland, Denmark, Germany, Dominican Republic, Russia, Ecuador, France, Philippines, Finland, Colombia, Costa Rica, Georgia, Kazakhstan, South Korea, Netherlands, Canada, Ghana, Cambodia, Czech Republic, Zimbabwe, Cameroon, Ivory Coast, Kuwait, Kenya, Lebanon, Romania, Madagascar, Malaysia, Mauritius, United States, Bangladesh, Peru, Myanmar, Morocco, Mozambique, Mexico, South Africa, Nicaragua, Nepal, Nigeria, Norway, Portugal, Japan, Sweden, Switzerland, El Salvador, Senegal, Saudi Arabia, Sri Lanka, Slovakia, Taiwan, Thailand, Tanzania, Tunisia, Turkey, Guatemala, Venezuela, Uganda, Ukraine, Uruguay, Uzbekistan, Spain, Greece, Hong Kong, Singapore, New Zealand, Hungary, Israel, Italy, India, Indonesia, United Kingdom, Jordan, Vietnam, Zambia, and Chile.
Taxes & Duties
Local tax may apply, and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors, including the value and type of item purchased and the policy of individual states.
However, you will not be charged for any import duties as this is covered by serathinan.com. If you are charged any additional duties or fees, please contact our customer care team at hxdsz2025@outlook.com.
Pre-ordered or Back-ordered Items
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered as soon as we have them available. If you ordered more than one item in a single order and receive only part of your order, don’t worry—you will receive the remaining items shortly after.
Tracking Your Order
You will receive a confirmation email and/or text message (if you provided a mobile phone number) containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page. If you are unsure of your Tracking ID, please use our Order Lookup form located on our website. Please allow 1 to 3 working days for the tracking information to show.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is only a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Lost/Stolen Packages
serathinan.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided to you on our Tracking Page. If you have any further questions on how to do this, please reach out to our customer support team at hxdsz2025@outlook.com.