Returns Policy
7-Day No-Reason Return Policy
At Serathinan, we prioritize your satisfaction. We offer a 7-day no-reason return policy from the date of receipt. Refunds will be credited to the original form of payment under the following conditions:
Return Conditions
- Returns are accepted within 7 days of receipt.
- Items must be unworn, undamaged, and in sellable condition, with original tags and packaging.
- Items that do not meet these conditions will not be accepted for return.
Processing Your Return
- Please allow 3 business days for processing once your return is received.
- Once we confirm the returned item meets our conditions, your refund will be processed back to the original payment method.
Returning by Mail
- Start your return process using your order number.
- All return-related shipping fees and any associated processing costs are the responsibility of you.
- We recommend using a trackable and insured shipping method to avoid lost packages.
Return Address:
Serathinan Returns Department
Room 408, Building 4, Yuehai Industrial Village, No. 5, Yuehai Road, Dengliang Community,
Nanshan Street, Nanshan District, Shenzhen, Zip Code: 518064
Contact Information:
- Phone: +86 1912 953 7121
- Email: hxdsz2025@outlook.com
Important Notes:
- Items must be securely packed to prevent damage during shipping.
- Include a copy of the original receipt or order confirmation for smooth processing.