Returns & Exchanges
7-Day No-Reason Return Policy
At Serathinan, we prioritize customer satisfaction. We offer a 7-day no-reason return policy from the date of receipt. Refunds will be credited to the original form of payment under the following conditions:
Return Conditions:
- Returns are accepted within 7 days of receipt. Items must be unworn, undamaged, and in sellable condition, with original tags and packaging.
- Final sale items, altered, personalized, or special order items cannot be returned.
- Price adjustments may be made within 10 days of purchase for regular-priced merchandise.
- Serathinan reserves the right to determine if returned merchandise is in saleable condition.
Processing Your Return:
Please allow 3 business days for processing once your return is received.
Refund Path:
Once we confirm the returned item meets our conditions, your refund will be processed back to the original payment method.
Returning by Mail:
Start your return process using your order number .
Eligible items must be returned at the customer's expense to the following address:
Return Address:
Room 408, Building 4, Animation Park, Yuehai Road, Dengliang Community,
Nanshan Street, Nanshan District, Shenzhen.
Contact:
Name: Serathinan Returns Department
Phone: +86 1912 953 7121
Email: hxdsz2025@outlook.com
- Items must be securely packed and shipped via a trackable and insured method.
- Include a copy of the original receipt or order confirmation for smooth processing.
Returning In-Store:
- You may return eligible items within 7 days at any Serathinan store location.
- Please bring your return slip (if purchased online) or receipt (for in-store purchases) to a store sales associate.
- Refunds in cash or merchandise credits require a government-issued ID.